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sap crm training in hyderabad Hyderabad

Published date: April 16, 2015 Hits : 36
  • Location: Madhuranagar, Hyderabad, Andhra Pradesh, India
INR 15000.00

SAP CRM is the CRM tool provided by the SAP. What is SAP CRM used for? A CRM is used for too many a business process but let consider a very typical workflow for SAP -CRM Typical SAP-CRM Workflow[/caption] A customer may raise an issue with the vendor via any medium like Fax, email , telephone etc. If the resolution can not be provided immediately by the fron – end customer representatives they raise a ticket in SAP – CRM which is addressed by a more technically equipped personnel. The resoluution is than forwarded to the customer. Overview SAP’s CRM solution included several modules that is support key functional areas including:

SAP CRM Sales
SAP CRM Marketing
SAP CRM Service
SAP CRM Analytics
SAP CRM Interaction Center
SAP CRM Web Channel [which is includes to E-Commerce, E-Marketing and E-Service]
SAP CRM Partner Channel Management
SAP CRM WebClient UI
SAP CRM Investigative Case Management [ICM]
SAP CRM Social Service
SAP CRM Loyalty Management [LM]
SAP CRM Real Time Offer Management [RTOM]
SAP CRM Mobile Solutions
SAP CRM Trade Promotion Management [TPM]
http://sapcrmtraininghyderabad.in/

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